Shipping & Refunds

**** FREE Auckland Delivery on orders $100+ ****

NEW ZEALAND Standard tracked shipping charges apply: North Island $7.99, and South Island $13.99. 

REST OF THE WORLD Our website ships to New Zealand addresses only. If you would like to ship to an address outside of New Zealand, please contact us directly at and we would be happy to arrange. 

DELIVERY 4-5 working days ****some delays may occur due to COVID-19 challenges or statutory holidays**** 

REFUNDS POLICY Replacement or returns of defective items will be in compliance with the Consumer Guarantees Act New Zealand, defective items will be replaced free of charge. 

NOTE: Your refund/return will be issued within 5 business days after we receive your return package and complete the quality & usage check. Your refund time may vary depending on your banking institution

DISCLAIMER Each bag is handmade and unique, the design or colour may differ slightly to that shown in image. 

PRIVACY POLICY Details provided by you to Borneo Bags  (e.g. name, address) will not under any circumstances be divulged to a third party without your emailed consent. If you are buying as a gift to another person, their details will also remain confidential and not be retained by us after the order has been posted.